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Our Policy
Privacy Policy
ePakGift values its customers and we respect your privacy. We do collect customer information in an effort to provide the best shopping experience and to communicate with our customers about our promotions, sweepstakes, contests and products. We limit the information collected to what is needed to conduct business and offer products and services that might be of interest to you. Your personal information will not be used for any purpose other than those described above, unless required by law or legal process.

Server
The server that makes this website available may be located outside the country from which you accessed this website. We will collect, process and use personal data only in accordance with this Privacy Notice.

Browsing Information
Our site does not use "cookies" to collect or store personal information. We may detect and use your IP address or other web site usage information for site administration purposes, however, no personal information is gathered in connection with such activities.

Spamming
We do not practice "spamming". Spamming is where unsolicited e-mails are sent to recipients containing advertisement or marketing related materials without the prior consent of the recipient.

Data Retention
The data collected through this website is kept secure for as long as it is necessary taking into consideration the purpose for which it is collected before being destroyed.

Referrals
ePakGift provides you with the opportunity to email a web page to another person. For this feature to work, we may need to collect your email addresses and/or the email addresses of those to whom you send the web page. The email address collected in this context are not used for any other purpose other than to send your request. These email addresses are not stored and are deleted immediately after your request is fulfilled.


Special note to Children
If you are under the age of 14, you should consult your parent or guardian BEFORE giving out your personal data. If you are uncertain about anything written in any section, you should consult your parent or guardian for help.

Special note to Parents
We recommend that parents/guardians regularly check and monitor your children's use of email and other on-line activities. Please be sure to inform your child not to provide personally identifiable data on-line, prior to obtaining your consent.

Terms & Conditions
The gifts will be delivered as per the instructions of the sender. Any such date of delivery must be put down in the "Special Instructions" Section of the order form.
In case no date of delivery is specified by the sender, the gift will be delivered within 48-72 hrs of the placement of the order.
All prices are in US Dollars. Payments will be accepted in US Dollars and charged to the senders credit card in US Dollars.
In case no one is available to take delivery of the gift, we shall make a reattempt for delivery, if than too the gift is undeliverable, no refund shall be made.
In case of the date of delivery being a national holiday, the delivery will be made a day before the advised date.
The gifts delivered to the recipient will be generally as per the description of the article and as per the picture chosen by the customer. There may be variations in appearance and colors especially in the perishable goods like flowers, cakes and chocolates and Sweets.
Respective Brand owners will be responsible for the quality of product. You can lodge complaints on them through us, if the quality is not found up to the mark.
If ordered flowers / cake /mithai / Chocolates are not available in the respective city or town, we shall deliver available best quality products of equal value.
Delivery will be presumed to be made if any person at the specified address accepts the item on behalf of the receiver. No Claim for Non Acceptance of the Gift Items shall be entertained.
We will send a personal message (if any) on a standard card absolutely FREE along with the gift.

The Balloons are delivered in a pack, as to deliver them in inflated form is not possible.because of Pakistan wide delivery network.

For Sunday delivery any order should be received before 5:00pm Saturday(pak time) for consecutive Sunday delivery.

In case of receipt of perished/damaged food items, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We may or may not, request you to send the package back to us for further inspection.

Here are some helpful guidelines on Returns:

1) Always email us first if you have a problem.
2) Always be sure to report your problem within 15 days or receiving the item in question except for sweets and perishable items which is 24 hours of receipt of product.
3)Always report any and all problems associated with a single order at the same time.
4)Be as specific as possible when describing the problem, especially in the case of electronic goods, as all returned items are examined for defects. Non-defective goods shall be returned to the customer and no shipping charges shall be refunded to them.

At ePakGift, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your gift, we'll exchange it or refund the credit card used for purchase.

Privacy Notice Updates
We reserve the right to make any changes and corrections to this Privacy Notice. It is the responsibility of visitors to this website to refer to this page from time to time to review any subsequent amendments.

Acceptance
By browsing this website, communicating electronically with us and submitting your personal data to this website, you acknowledge and agree to our processing of personal data in this way and to the terms of this Privacy Notice.

 
   
 
 
 

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